novotel

novotel hydro majestic kuala lumpur on jln kia peng is a very big name in hotels and we were very impressed with the decor, especially in the lobby. the place is very posh looking and decorated in a modern way. and the rooms were also very nicely done up, colour coordinated and very "modern" hip looking.
however we were up for a very rude shock~ we booked it for our "first night" [u know, on the wedding night!] but they gave us a TWIN bedded room instead of the king sized bed we booked!! [imagine, for our FIRST NIGHT a twin bedded room!! garrhhhh

and, we booked the exec room but they gave us the superior room instead [that means we were DOWNgraded one level although we paid for the more expensive room type] not only that, but we couldnt even check in at 2pm which is the LATEST check in time you're supposed to have.

sigh if that weren't bad enough, the room smelled strongly of sewage [shit] when we first entered!
now if you think that's already the worst of it, it wasn't!
when we complained about it later the manager lied to us telling us that our reservation was only for a superior room but when we went home to check the confirmation letter we found that he lied and we were right all along.

sigh....

what can we do now ? we've already complained several times [through email, through snail mail, and talking to the duty manager face to face] but they just refused to compensate us in any way.

i totally totally cannot recommend this hotel to anyone at all, sad to say.

i've already called 3 times and each time the receptionist said they'd call me back and took down my number but until now, a week later, still no call from them! are they ALL trained to lie and lie and lie????? sickening!